Frequent Questions
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Frequently asked questions

Simple! Just send an email to HelpMeGrow@ProsperPads.com and we will have one of our client management representatives reach out to you.

There is no long term contract. You can cancel at anytime with a 30 day notice before your next service is scheduled to repeat. The agreement you sign at the start of your service is a non disclosure and no solicitation agreement. We can send you a basic agreement to review at any time. 

First, we will have a short 15-30 minute consultation with you to fully understand how you will use your virtual assistant so we can pair you with a Prosper team member that has experience in the skills you are requesting help with.

Whether you have 100 employees or are a sole proprietor you can only grow so much if you are spending your time on tasks that anyone can be trained how to do. No matter how large your business is you should always be focused on the 20% of tasks that bring in 80% of the revenue.

Unfortunately sometimes staff members can’t make it to work. This is a very rare occurrence. Our teammates earn an a monthly reliability bonus for not taking any sick, vacation or holidays. We do have extra staff on hand to support when our assistants may be late or unable to attend work. If this becomes a recurring problem we will discipline the assistant or replace them. 

Prosper pays virtual assistants more than 3 times the minimum wage in the Philippines and our starting salary is nearly double the industry standard for southeast Asia Business Process Outsourcing (BPO) companies.

Although this rarely ever happens, if your assistant leaves our company you can be assured that we will be able to recruit and find you a new assistant fully capable of the same tasks. 

Your first payment is due the day before your service starts. You pay for your service 1 month in advance recurring on the 1st of each month. Your first month of service is prorated based on the day your assistant starts working full time for you. 

We highly recommend using your assistant to chat with visitors on your website. This feature alone can pay for your assistant. The cost for Prosper to implement website chat into your website is $15.00 per month. 

We work with small businesses all over the country. Because we sign a non disclosure agreement with every client, we can’t talk about what companies use our service or their unique business practices. 

READY TO TAKE YOUR COMPANY
TO THE NEXT LEVEL?

Email Help@GrowwithProsper.com and a client relations representative will schedule a 1-on-1 meeting to see how Prosper can help you grow.